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What to Know About Service Line Protection
Some of our customers have received mail from a company suggesting the need to purchase “water service line protection” for repairs that may become necessary for the main household water line that runs between the water meter and house. The marketing materials are correct in stating that the water service line that runs between the…
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Service Interruption – Pay4Water Website and Bulk Water Station Access
UPDATE: January 5, 2026 – The payment portal is working normally and full access to the bulk water station and associated accounts have been restored. December 23, 2025 – The Pay4Water payment portal, used to manage accounts for our bulk water station, is currently experiencing unplanned technical issues affecting their website and account use. If…
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Pay4Water Website and Bulk Water Station Access Restored
The Pay4Water payment portal is working normally once again, and full access to our bulk water station (located at 821 N. Columbus in Medford) and associated accounts have been restored. We appreciate your patience and understanding during this time. For questions or assistance, please contact our Customer Service team at 541-774-2430 or customerservice@medfordwater.org. For more information,…
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Preventing Frozen Water Pipes in Your Home
Do you know where your home’s water shut-off valve is located? The same natural forces that occasionally trigger cold weather breaks in our water delivery mains can cause pipes to burst in your home. While your home plumbing—as well as the water service line that runs between the water meter and the house—is the responsibility…
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Winterize Now to Avoid Costly Damage Later
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New Fire Hydrant Colors to Improve Firefighter Operations
Have you ever wondered what the different colors mean on the fire hydrants in Medford, or recently noticed new silver hydrants? We’ve partnered with Medford Fire Department to color-code hydrants to improve firefighter operations and public safety. The color-coding will represent the water flow available at each hydrant. The change will take place over time…
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Wrap Up Water Savings!
Wrap up water savings this holiday season! Give the gift of water efficiency that lasts all year long; look for products bearing the WaterSense label online and at your local retailer. WaterSense makes it easy to find and select water-efficient products that can help your wallet and the environment. Looking to improve water efficiency in…
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A Water-Efficient Home for the Holidays
Are you hosting for the Thanksgiving holiday? More people at home often means more water use, but a few small changes can make a big difference! Try these simple ways to save water (and money, AND energy) this holiday season: We offer a variety of resources, services, programs, and information to help you meet your water conservation…
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Scare Away Water Waste With Our Water Efficiency Rebates
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Ribbon Cutting Ceremony Celebrates Completion of $78M Water Treatment Plant Expansion Project
On Wednesday, October 1, 2025, Medford Water hosted a ribbon cutting ceremony to mark the completion of the expansion of the Robert A. Duff Water Treatment Plant. This project increased the plant’s capacity to produce drinking water from 45 to 65 million gallons per day (MGD), as well as complete conveyance improvements necessary to deliver…
