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Pay4Water Website and Bulk Water Station Access Restored
The Pay4Water payment portal is working normally once again, and full access to our bulk water station (located at 821 N. Columbus in Medford) and associated accounts have been restored. We appreciate your patience and understanding during this time. For questions or assistance, please contact our Customer Service team at 541-774-2430 or customerservice@medfordwater.org. For more information,…
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Preventing Frozen Water Pipes in Your Home
Do you know where your home’s water shut-off valve is located? The same natural forces that occasionally trigger cold weather breaks in our water delivery mains can cause pipes to burst in your home. While your home plumbing—as well as the water service line that runs between the water meter and the house—is the responsibility…
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Winterize Now to Avoid Costly Damage Later
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New Fire Hydrant Colors to Improve Firefighter Operations
Have you ever wondered what the different colors mean on the fire hydrants in Medford, or recently noticed new silver hydrants? We’ve partnered with Medford Fire Department to color-code hydrants to improve firefighter operations and public safety. The color-coding will represent the water flow available at each hydrant. The change will take place over time…
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Wrap Up Water Savings!
Wrap up water savings this holiday season! Give the gift of water efficiency that lasts all year long; look for products bearing the WaterSense label online and at your local retailer. WaterSense makes it easy to find and select water-efficient products that can help your wallet and the environment. Looking to improve water efficiency in…
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Scare Away Water Waste With Our Water Efficiency Rebates
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A Water-Efficient Home for the Holidays
Are you hosting for the Thanksgiving holiday? More people at home often means more water use, but a few small changes can make a big difference! Try these simple ways to save water (and money, AND energy) this holiday season: We offer a variety of resources, services, programs, and information to help you meet your water conservation…
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Ribbon Cutting Ceremony Celebrates Completion of $78M Water Treatment Plant Expansion Project
On Wednesday, October 1, 2025, Medford Water hosted a ribbon cutting ceremony to mark the completion of the expansion of the Robert A. Duff Water Treatment Plant. This project increased the plant’s capacity to produce drinking water from 45 to 65 million gallons per day (MGD), as well as complete conveyance improvements necessary to deliver…
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Join Us for Source Water Protection Week! – Sept. 28 through Oct. 4, 2025
It’s Source Water Protection Week, September 28th through October 4th, 2025. Throughout the week, join us as we raise awareness about the importance of caring for our high-quality drinking water sources. Keeping rivers and lakes free from pollution makes it easier and less expensive to keep water safe and healthy. In this way, protecting our water…
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A Thank You to Our Customers from the Board of Water Commissioners
We sincerely thank our customers for their patience and cooperation during the temporary water restrictions earlier this week. Your quick response and cooperation made a real difference in our ability to manage this emergency. Big Butte Springs, our primary water source, reliably provides enough supply during the winter months. When outdoor irrigation significantly increases demand…
