Are you "2 Weeks Ready"?

Do you know where your family and pets will go if told to evacuate in an emergency or if an emergency occurs and you are not in the same place? Whether it’s a friend/relative’s house, a community shelter, or a hotel in another town, talk about where to go to stay safe.

Making a plan is a key step in being 2 Weeks Ready. Learn more at medfordwater.org/2weeksready. #EmergencyPreparednessMonth #OEM

It’s National Preparedness Month! Are you 2 Weeks Ready? This is a great opportunity to raise awareness and make sure your family is prepared for disasters and emergencies that could happen at any time.

In Oregon, experts recommend being 2 Weeks Ready, which means staying informed and aware of risks, having an emergency plan, and enough water, food, and supplies to survive for at least 2 weeks following any large-scale disaster. Find out how at: medfordwater.org/2weeksready.

Happy Labor Day! Our office will be closed on Monday, September 1, 2025, for the Labor Day holiday. Our hardworking team will be back to assist you at 8 a.m. on Tuesday, September 2.

Thank you for your cooperation! 💧

We appreciate our customers’ patience during this week’s temporary water restrictions. Your quick response helped us protect our community’s essential water supply for drinking and fire protection. The Board of Water Commissioners thank you for your support; read their full statement at bit.ly/41v61KH.

⚠️ GOOD NEWS: The emergency water restrictions put into place yesterday are lifted, and all essential and non-essential use is permitted. This includes all indoor and all outdoor usage.

We thank our customers for their patience and cooperation, which is a valuable key to protecting the drinking water supply for our community. More information is available at medfordwater.org/alerts.

⚠️ Restrictions to all non-essential outdoor water uses, including ALL LAWN/LANDSCAPE IRRIGATION, will continue until further notice as we investigate the cause of yesterday`s equipment failure at the water treatment plant. Get the latest updates at medfordwater.org/alerts or (541) 774-2430.

Our water remains safe to drink, and normal essential indoor water usage for drinking, cooking, toilet use, and other public health uses is permitted.

UPDATE: The emergency outdoor water restrictions put into place earlier today will remain in place until 12:00 p.m. on Wednesday, August 27, 2025, to allow water levels in our reservoirs to return to normal and preserve water for domestic and emergency use.

Restrictions on outdoor non-essential water uses includes all lawn irrigation. Essential water uses, such as water for drinking, toilet use, and other public health uses are permitted; our water remains safe to drink.

In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City.

For more info, go to medfordwater.org/alerts.

To ensure an adequate supply of water is available for public health and safety, Medford Water is requiring customers to IMMEDIATELY RESTRICT non-essential water uses as follows, to preserve water for domestic use and fire emergencies:
• Prohibit all lawn/turf irrigation
• Prohibit all irrigation of gardens and ornamental plants
• Prohibit all of the following: ornamental fountains that use drinking water, car washing except at facilities that recycle, all non-emergency hydrant use (including device permits) and water main flushing, dust control using water at construction sites, washing of sidewalks, streets, decks, driveways, except as necessary for public health/safety, washing of buildings, filling or adding to landscape ponds or public/private swimming pools
• Prohibit all non-essential water use. Essential water uses, such as water for drinking, toilet use, and other public health uses are still permitted.
In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City.
These restrictions are due to a power outage at the Robert A. Duff Water Treatment Plant; please go to medfordwater.org/alerts or contact us at (541) 774-2430 for more information.