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4th Annual Calendar Contest Underway
This week, Medford Water began our 4th annual calendar contest for students in the Medford School District and White City, to pique an interest in water conservation in the everyday lives of students in grade school. Our staff visits each participating school class, and prompts 4th grade students at these schools to think about what…
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3rd Annual Calendar Contest Winners Announced – Calendars Now Available
In the fall of 2024, Medford Water held our 3rd annual calendar contest for students in the Medford School District and White City, to pique an interest in water conservation in the everyday lives of students in grade school. We prompted 4th grade students at these schools to think about what water means to them…
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Fourth Annual Calendar Contest Winners Announced – Calendars Now Available for FREE
In the fall of 2025, Medford Water held our fourth annual calendar contest for students in the Medford School District and White City, to pique an interest in source water protection and conservation in the everyday lives of grade school students. We prompted 4th graders at these schools to think about what water means to…
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Rate Modifications Fund Vital Infrastructure Improvements
We’ve made it our mission to safeguard public health by providing a reliable, high-quality water supply at the best value. To accomplish this, we conduct annual studies to determine the revenue necessary to fund our 10-year Capital Plan, which serves as a roadmap for replacement of aging infrastructure, constructionof resilient facilities, and improvements in the…
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Board of Water Commissioners Approve Modified Water Rates Effective March 1, 2025
In December 2024, the Board of Water Commissioners approved water rate modifications for all groups served by the Medford Water system at a public hearing, and the modified rates go into effect March 1, 2025. As part of our mission to safeguard public health by providing a reliable, high-quality water supply at the best value,…
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Board of Water Commissioners Approve Modified Water Rates Effective March 1, 2026
At a public hearing in December 2025, the Board of Water Commissioners approved water rate modifications for all groups served by the Medford Water system, with the modified rates effective March 1, 2026. Medford is growing at a rapid pace, and that growth requires reliable water service. At the same time, our system is aging…
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Automated Payment System Temporarily Down – RESOLVED
Update 04/21/25: The issue with our automated payment system has been resolved, and you can call 541-774-2430 to make a payment over the phone, or online at services.medfordwater.org. We thank you for your patience, and if you have any questions, please reach out to us at 541-774-2430 during normal business hours. Our automated payment provider,…
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Temporary WaterSmart Account Link Issues – RESOLVED
Update 12/19/24: The issue with our redirect link service has been resolved and all links to your water account, including services.medfordwater.org, are working normally. We thank you for your patience, and if you have any questions, please reach out to us at 541-774-2430. Our link provider for services.medfordwater.org, which allows customers to access their WaterSmart…
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Bill Payment Assistance Programs Offer Helping Hand
At one point or another, we all need a little help. If you are struggling financially, you are not alone; Medford Water recognizes that customers may experience financial hardships that limit the ability to pay their water bill. In addition to payment arrangements (depending upon account history) and other flexible payment options, we provide annual grants…
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How to Prevent Frozen Pipes
Amid our usually mild and fairly dry winters in Southern Oregon, we do occasionally get extreme cold spells, and knowing how to prevent problems can therefore be important. While the water pipes and home plumbing on the customer side of the meter are the customer’s responsibility, the expense and inconvenience that can result from frozen…
