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Notification of Backflow Event
Medford Water experienced an irrigation backflow event from May 21, 2025, to July 14, 2025. Based upon numerous water quality samples, there were no indications of unsafe water in the water distribution system during the event, and the Oregon Health Authority was consulted and helped guide the proper resolution of this incident. Medford Water remains committed to…
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Do We Have Your Current Contact Information?
Have you moved or changed your phone number or email address? Whether you made the change recently or several years ago, call us at (541) 774-2430 or login to your account at services.medfordwater.org to check and update your contact details. There may be times when we need to contact you regarding your water account or…
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Air in Water Due to Increase of Flow in Transmission Line to Meet Demand After Power Outage – May 28, 2025
UPDATE: Wednesday, May 28, 2025 at 4:35 p.m. – Power has been restored at the water treatment plant and it is again running at full capacity. Wednesday, May 28, 2025 at 12:35 p.m. – Earlier today, Wednesday, May 28, 2025, Medford Water experienced a power outage at the Robert A. Duff Water Treatment Plant due…
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Water Service Interruption for Select BBS Line #2 Customers – Tuesday, May 20, 2025
UPDATE: This work has been completed and water service for all customers as part of this project has been restored. On Tuesday, May 20, 2025, water service will be interrupted for a small amount of customers on our Big Butte Springs (BBS) #2 line as our crews complete work on one of our facilities. Affected…
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Celebrating Drinking Water Week – May 4-10, 2025
For almost 40 years, Drinking Water Week has served as a unique opportunity for both water professionals and the communities they serve to recognize the vital role water plays in our daily lives. It is our mission to safeguard public health by providing a reliable, high-quality water supply at the best value, now and in…
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Celebrating Drinking Water Week – May 3–9, 2026
Drinking Water Week, May 3–9, 2026, shines a spotlight on critical drinking water infrastructure and highlights the dedicated workers and community investment required to provide safe and reliable water service. Drinking water underpins the health and economic vitality of communities, and keeping water systems reliable is a round-the-clock commitment and significant expense. Water utilities must…
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Fuels Reduction a Proactive Approach to Reduce Wildfire Risk
Reducing fuels in our forests is essential to protecting the clean, reliable drinking water provided by our primary water source, Big Butte Springs (BBS). Severe wildfires pose a serious threat to both water quality and quantity, as well as to infrastructure in the watershed. Medford Water is proactively addressing this risk through ecological forest management…
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Got Five Minutes? Get $10 Back!
**Please note: This incentive program has ended.** Through June 30th, 2025, receive a $10 bill credit as a thank you from us when you sign up for paperless billing!* If you haven’t already signed up, it’s easy: Setting these billing preferences saves you time while still allowing you to access your bill, reduces paper waste,…
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Replace Your Thirsty Lawn and Keep Your Money in YOUR Pocket
If you’ve been considering replacing your thirsty, green lawn with waterwise landscaping, our Lawn Replacement Rebate program can help you save water and money while you’re at it! There are many colorful waterwise, firewise, and pollinator plants to choose from that are climate appropriate and add character to your landscape. See the rebate application at…
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It’s Time for a Sprinkler Spruce Up Before the Watering Season Begins
Even with warmer temperatures, the weather has been wet enough so far this spring to eliminate the need for routine watering. Your landscape’s retained soil moisture is still working hard and we recommend spot watering as necessary. It’s a great time to check your irrigation system ahead of the watering season, to look for damage…
