FAQ Category: Customer Service, Billing, and Payments

For a quick-reference guide to utility and customer responsibility with regards to water piping components, see the graphic below. If you are not a Medford Water customer, contact your local jurisdictions to learn more about the pipe materials in your local water system.

Protection from potential backflow contamination is an important safeguard for water quality, and all water utilities in Oregon are required to operate backflow prevention programs. This includes assurance that certain backflow prevention devices are tested each year. Several years ago, the Medford Water determined that it was easier and more effective, both for customers and our utility,…

It may take more than seven to ten days for our office to receive your payment; in many cases the bank cuts a check and mails it to us, which may be delayed due to processing through the post office. This is important to keep in mind if you’re paying a bill that is already…

You may drop your payment—CHECKS ONLY (no cash)—and payment stub, in an envelope, into one of our drop boxes listed below. The box outside our building is checked once a day, and your payment will be forwarded to us by USPS mail from the other boxes on the same day; however, please be aware that processing by USPS may cause a delay of more than seven to ten days.  

Yes. You can view billing and consumption histories, receive electronic/paperless bills, and pay online; visit our Services Website (My Account). For more details about our payment options, click here.

In order to serve customers whose property is located in higher elevation zones, water needs to be pumped into these areas and stored in large tanks. There are additional expenses associated with operation of such facilities, including power and maintenance costs. High elevation charges reflect these additional expenses, which are charged to those customers who benefit…

While the “meter charge” shown remains the same each month, a portion of the water charge varies according to the amount of water used during the billing period (the “volume charges.”) For our single-family residential customers, the volume charge is based on tiers that are less at lower water usage levels than at higher levels. Tiered…

The water bill includes: Additional charges, depending on your location in the system: For information regarding water charges call 541-774-2430 or see our Water Rates page or our Understanding Your Bill page.

Bills are due 15 days after the date of billing.

If the water service is off, call our emergency after-hours number: 541-779-7611; a service person will be dispatched. An after-hours service fee in addition to a deposit will be required.