-
Who is responsible for my home’s plumbing and water fixtures?
For a quick-reference guide to utility and customer responsibility with regards to water piping components, see the graphic below. If you […]
-
What is the Backflow Prevention Charge that is shown on bills for single family residences?
Protection from potential backflow contamination is an important safeguard for water quality, and all water utilities in Oregon are required […]
-
If I pay online through my bank, how many days will it take to reach Medford Water?
It may take more than seven to ten days for our office to receive your payment; in many cases the […]
-
Where are the Drop Boxes for bill payments located?
You may drop your payment—CHECKS ONLY (no cash)—and payment stub, in an envelope, into one of our drop boxes listed below. The box outside our building is checked once a day, and your payment will […]
-
Is electronic billing for water payments available?
Yes. You can view billing and consumption histories, receive electronic/paperless bills, and pay online; visit our Services Website (My Account). For […]
-
What is a High Elevation Charge?
In order to serve customers whose property is located in higher elevation zones, water needs to be pumped into these […]
-
Single family residential accounts also show Volume charges in tiers. What does this mean?
While the “meter charge” shown remains the same each month, a portion of the water charge varies according to the […]
-
What charges are included in the water bill?
The water bill includes: Additional charges, depending on your location in the system: For information regarding water charges call 541-774-2430 […]
-
When are water bills due?
Bills are due 15 days after the date of billing.
-
How do I sign up for water service after working hours?
If the water service is off, call our emergency after-hours number: 541-779-7611; a service person will be dispatched. An after-hours […]