FAQ Category: Customer Service, Billing, and Payments

Any deposit will be credited to the account after twelve months of prompt payments. If you move in less than a year’s time, the deposit will be applied to your closing bill. If there is a credit balance, a refund check will be issued to you.

You can come into or call the office during business hours: 541-774-2430. Office hours are Monday through Friday, 8:00 a.m.- 5:00 p.m. A deposit is required for rental accounts.

Medford Water discontinues service on the day requested by the tenant. A landlord would need to contact us and request that the property continue to receive service before the tenant moves out, otherwise the water will be shut off. See our Landlord/Tenant Agreement page for more information.

There is a service billing minimum of five days. This means that if you only have water service for one day you will still be billed for five days of service, and we will not discontinue service in your name until the fifth billing day.

Medford Water accepts payment by most major credit cards (VISA, MasterCard, Discover, and American Express) online, at the front counter, and over the telephone. You also may continue to pay by cash (in person only), check, money order, or online payments through your bank. We also offer an Automatic Payment Plan that deducts the payment from your checking account. Please find out more here,…