This page shows water outages due to emergency and planned repairs that require water to be shut down, as well as any other issues we want you to be aware of, such as a drinking water warning or curtailment restrictions. Included with any warning are recommended actions to take while the advisory is in effect.
Service Interruption – Pay4Water Website and Bulk Water Station Access
December 23, 2025 – The Pay4Water payment portal, used to manage accounts for our bulk water station, is currently experiencing unplanned technical issues affecting their website and account use.
If you have money in your Pay4Water account, your bulk water transaction at the station may or may not work. However, adding new members, changing PINs, and adding more funds to the current balance are not available. If your account balance goes to zero during a transaction, please start another transaction and the system will keep track of the math.
The company that administers the web-based system is working hard to fix this issue as quickly as possible so that full access to the bulk water station and accounts can be restored. We appreciate your patience and understanding during this time. For questions or assistance, please contact our Customer Service team at 541-774-2430 or customerservice@medfordwater.org. We will post updates here as they become available.
Please note: If you have a separate, existing account for the bulk water station operated by Jackson County on Antelope Road, it may work but is similarly limited. If your account balance is zero and you have a water supply emergency, please call their office at 541-774-8184.
We notify customers in advance whenever possible before any planned or emergency repair shutdown. This work may also result in impacts to traffic and street access in the immediate area. As always, we attempt to minimize the inconvenience related to water shutdowns or warnings, and appreciate the patience of impacted customers.
Scroll down for actions you can take before and after a planned or emergency outage.
If you would like to report a water emergency during business hours or have any questions, please call (541) 774-2430. If you have a water emergency after-hours, call (541) 779-7611.
Before and After a Water Service Interruption at Your Home or Business
If you are notified by our staff that you will be impacted by a planned water outage, the following are some measures that you can take to accommodate being without water service:
- Finish water-using activities before the planned start time on the day of the outage
- Place pitcher(s) of water in the refrigerator for drinking, etc., during the outage
- Pouring water into toilet bowls from buckets placed nearby will enable you to clear toilets
Affected customers of any outage can let their inside cold-water faucets run for several minutes after service is restored, to clear any dislodged particles or air in the pipeline.
Questions?
For more information on any alert or interruption, please contact our Customer Service team at 541-774-2430 (press 0 to speak directly to a team member) during normal business hours.