This page shows water outages due to emergency and planned repairs that require water to be shut down, as well as any other issues we want you to be aware of, such as a drinking water warning or curtailment restrictions. Included with any warning are recommended actions to take while the advisory is in effect.
April 16, 2026 – A drinking water advisory has been issued for approximately 600 customers in the southwest Medford area ONLY; see details below.
Thursday, April 16, 2026 – Medford Water is issuing a Boil Water Advisory until further notice for approximately 600 customers in a specific area of southwest Medford, including Griffin Creek Elementary School and South Medford High School.
Earlier today, a water main on Archer Drive between Columbus Avenue and Griffin Creek Road was depressurized due to maintenance activities. Due to this brief loss of pressure in the distribution system, potentially harmful bacteria may be present in the water supply. If these bacteria are present, they could make you sick, and are a particular concern for people with weakened immune systems.
The affected area includes locations west of Columbus Avenue to Griffin Creek Road, and between Alamar Street and Cunningham Avenue. Impacted customers are being directly notified, and Medford Water has been in direct contact with both schools. This advisory applies only to those identified on the attached list and shown on the attached map.
If you are one of the specified addresses, do not drink the water without boiling it first.
Customers should bring water to a rolling boil for 1 full minute, allow the water to cool before using, and store the cooled water in a clean container with a cover. Customers should use boiled water that has cooled or bottled water for:
• Drinking • Preparing food and baby formula
• Brushing teeth • Making ice
• Washing fruits and vegetables • Cleaning food contact surfaces
Continue to boil your water for drinking and these other purposes until further notice; we will inform you when tests show no bacteria and you no longer need to boil your water.
For more information, go to our Boil Water Advisory FAQs or contact our Customer Service Department at (541) 774-2430 during normal business hours. For an after-hours emergency, call (541) 779-7611. General guidelines on ways to lessen the risk of infection by contaminants in drinking water are available from the EPA Safe Drinking Water Hotline at 1-800-426-4791 or the Oregon Health Authority, Drinking Water Services at 971-673-0405.
Before and After a Water Service Interruption at Your Home or Business
If you are notified by our staff that you will be impacted by a planned water outage, the following are some measures that you can take to accommodate being without water service:
- Finish water-using activities before the planned start time on the day of the outage
- Place pitcher(s) of water in the refrigerator for drinking, etc., during the outage
- Pouring water into toilet bowls from buckets placed nearby will enable you to clear toilets
Affected customers of any outage can let their inside cold-water faucets run for several minutes after service is restored, to clear any dislodged particles or air in the pipeline.
Questions?
For more information on any alert or interruption, please contact our Customer Service team at 541-774-2430 (press 0 to speak directly to a team member) during normal business hours.