This page shows water outages due to emergency and planned repairs that require water to be shut down, as well as any other issues we want you to be aware of, such as a drinking water warning. Included with any warning are recommended actions to take while the advisory is in effect.
We notify customers in advance whenever possible before any planned or emergency repair shutdown. This work may also result in impacts to traffic and street access in the immediate area. As always, we attempt to minimize the inconvenience related to water shutdowns or warnings, and appreciate the patience of impacted customers.
Scroll down for actions you can take before a planned outage and after a planned or emergency outage.
If you would like to report a water emergency during business hours or have any questions, please call (541) 774-2430. If you have a water emergency after-hours, call (541) 779-7611.
Water Service Interruption for Select BBS Line #2 Customers – May 20, 2025
On Tuesday, May 20, water service will be interrupted for a small amount of customers on our Big Butte Springs (BBS) Line #2 as our crews complete work on one of our facilities. Affected customers have been notified.
WHEN: Approximately 7:30 a.m. to 11 p.m. on Tuesday, May 20, 2025
WHERE: A portion of customers along our BBS Line #2.
IMPACTS: Water service will be interrupted for these customers.
CONTACT: Customer service staff is available during normal business hours at 541-774-2430. We will also provide updates on our website as they become available or necessary. If you have an after-hours emergency with your water service, call 541-779-7611.
Please see below for measures that you can take to accommodate being without water service.
Before and After a Water Service Interruption
If you are notified by our staff that you will be impacted by a planned water outage, the following are some measures that you can take to accommodate being without water service:
- Finish water-using activities before the planned start time on the day of the outage
- Place pitcher(s) of water in the refrigerator for drinking, etc., during the outage
- Pouring water into toilet bowls from buckets placed nearby will enable you to clear toilets
Affected customers of any outage can let their inside cold-water faucets run for several minutes after service is restored, to clear any dislodged particles or air in the pipeline.
Questions?
For more information on any alert or interruption, please contact our Customer Service team at 541-774-2430 (press 0 to speak directly to a team member) during normal business hours.