The Commission is committed to meeting customer needs for information and service, providing timely and accurate billings and collecting payments fairly and equitably.
For questions about your water bill or other concerns call Customer Service Representatives at 541-774-2430. You will find links to water rates
, current SDCs
and billing codes
on the left sidebar. If you are a new customer, ask for a brochure containing information about Commission programs. Office hours are from 8:00 am to 5:00 pm, Monday through Friday.
Si le gustaría hablar con nosotros en español, por favor marque 541-774-2430 y pida la operadora bilingüe.
You can submit a request to start or stop service
at any time by using the Commission’s convenient online forms. A Customer Service Representative will contact you within five business days to confirm your request.
Water meters are located in concrete boxes and usually found at the property line either in front of or behind the residence. It's a good idea to locate your meter box and acquaint yourself with turning your water supply off and on before a broken pipe emergency occurs at your home. This may require using a tool to turn the valve.
Meter readers need to be able to read and maintain meters so please keep meters accessible by clearing vegetation and other obstructions from around the box.
If you need help locating your meter call Customer Service for assistance: 541-774-2430.
The Commission now accepts payment by most major credit and debit cards online, at the front counter and over the telephone. You also can continue to pay by check mailed to the office, by cash or check in person at the office, by payment through a customer's online bank account, or by an automatic checking account deduction.
Current water rates are linked below. For questions about your account call Customer Service: 541-774-2430.
If you choose to mail your payment, an envelope is enclosed with your bill. You may also choose to bring your payment to the Water Commission office at 200 S. Ivy St., Room 177, during business hours. Also, there are many handy drop boxes and pay stations (read more below) throughout the city. The Water Commission also offers an automatic payment plan (ACH) to interested customers, see more about this program below.
If you find that you can’t make a water bill payment by the due date, call Customer Service to make payment arrangements. We can extend your payment date if you call before the due date. There is no charge for this service.
Financial assistance is available to qualifying low-income families through various local social service agencies. Please call Customer Service for information about these agencies: 541-774-2430.
Automatic Payment Plan (ACH)
With ACH, bill payments can be electronically deducted from customer checking or savings accounts.
ACH is designed for customer convenience and it’s easy to use. Customers will still receive a monthly utility bill showing how much will be deducted from their bank account. The payment is automatically transferred from the customer’s bank account on the bill’s due date.
How it works:
Any customer in good standing with MWC can request this payment plan
Customer initiates this new payment option by filling out, signing and mailing or bringing in the request authorization form (forms available through MWC office or can be printed from the online PDF file, click on the link in the blue sidebar)
- Customer will continue to receive utility bills
- It will take 30-60 days for APP to go into effect for each participant.
- Customer continues to pay water bill the usual way, by cash or check, until receiving notification on the water bill.
- The payment is automatically transferred from customer’s bank account to MWC on the bill’s due date; proof of payment will appear on bank statements
- Customer may start or cancel plan at any time
- If your bill looks much higher than usual, MWC will alert you and indicate that you should pay by check or cash that month
Medford Water Commission
200 S. Ivy St. - Room 177
Medford OR 97501
Fax: (541) 774-2555
Phone: (541) 774-2430
Barbara Henderson, CS/IS CS III
Hours: Monday - Friday, 8:00 AM - 5:00 PM
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