Customer Service
The Commission is committed to meeting customer needs for information and service, providing timely and accurate billings and collecting payments fairly and equitably. For questions about your water bill or other concerns call Customer Service Representatives at (541) 774-2430. You will find links to water rates, current SDCs and billing codes on the left sidebar. If you are a new customer, ask for a brochure containing information about Commission programs. Office hours are from 8:00 am to 5:00 pm, Monday through Friday.
Si le gustaría hablar con nosotros en español, por favor marque (541) 774-2430 y pida la operadora bilingüe.
Start/Stop Service
You can submit a request to start or stop service at any time by using the Commission’s convenient online forms. A Customer Service Representative will contact you within five business days to confirm your request. MetersWater meters are located in concrete boxes and usually found at the property line either in front of or behind the residence. It's a good idea to locate your meter box and acquaint yourself with turning your water supply off and on before a broken pipe emergency occurs at your home. This may require using a tool to turn the valve.
Meter readers need to be able to read and maintain meters so please keep meters accessible by clearing vegetation and other obstructions from around the box.
If you need help locating your meter call Customer Service for assistance: (541) 774-2430.
Payment Options
Customers have several options for paying water bills. The payment may be mailed in the envelope enclosed with your bill or brought into the Water Commission office at 200 S. Ivy St., Room 177, during business hours. Also, there are many handy drop boxes and pay stations (read more below) throughout the city. The Water Commission also offers an automatic payment plan to interested customers.
If you find that you can’t make a water bill payment by the due date, call Customer Service to make payment arrangements. We can extend your payment date if you call before the due date. There is no charge for this service.
Financial assistance is available to qualifying low-income families through various local social service agencies. Please call Customer Service for information about these agencies, (541) 774-2430.
Automatic Payment Plan
The Commission is now offering a different way to pay your utility bill. With the Automatic Payment Plan, bill payments can be electronically deducted from customer checking or savings accounts.
The automatic payment plan is designed for customer convenience and it’s easy to use. Customers will still receive a monthly utility bill showing how much will be deducted from their bank account. The payment is automatically transferred from the customer’s bank account on the bill’s due date.
How it works:
Any customer in good standing with MWC can request this payment plan
Customer initiates this new payment option by filling out, signing and mailing or bringing in the request authorization form (forms available through MWC office or can be printed from the online .pdf file, click on the link in the blue sidebar)
- Customer will continue to receive utility bills
- It will take 30-60 days for APP to go into effect for each participant.
- Customer continues to pay water bill the usual way, by cash or check, until receiving notification on the water bill.
- The payment is automatically transferred from customer’s bank account to MWC on the bill’s due date; proof of payment will appear on bank statements
- Customer may start or cancel plan at any time
- If your bill looks much higher than usual, MWC will alert you and indicate that you should pay by check or cash that month
Medford Water Commission
ATTN: APP
200 S. Ivy St. - Room 177
Medford OR 97501
Fax: (541) 774-2555
Phone: (541) 774-2430
Contact
Cheryl Casad, CS/IS Administrator
Phone: (541) 774-2425
Fax: (541) 774-2555
Hours: Monday - Friday, 8:00 AM - 5:00 PM
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