The Commission is committed to meeting customer needs for information and service, providing timely and accurate billings and collecting payments fairly and equitably.
For questions about your water bill or other concerns call our Customer Service representatives at 541-774-2430. You will find links to water rates
and current SDCs
on the left sidebar. Office hours are from 8:00 am to 5:00 pm, Monday through Friday.
Si le gustaría hablar con nosotros en español, por favor marque 541-774-2430 y pida la operadora bilingüe.
You can request to start or stop service by calling Customer Service at 541-774-2430. There is a $10 fee to turn on service. The after-hours fee to start service is $80.
Water meters are located in concrete boxes and usually found at the property line either in front of or behind the residence. It's a good idea to locate your meter box and acquaint yourself with turning your water supply off and on before a broken pipe emergency occurs at your home. This may require using a tool to turn the valve.
Meter readers need to be able to read and maintain meters so please keep meters accessible by clearing vegetation and other obstructions from around the box.
If you need help locating your meter call Customer Service for assistance: 541-774-2430.
The Commission accepts payment by most major credit and debit cards online, at the front counter and over the telephone. You also can continue to pay by check mailed to the office, by cash or check in person at the office, by payment through a customer's online bank account, or by an automatic checking account deduction.
If you choose to mail your payment, an envelope is enclosed with your bill. You may also choose to bring your payment to the Water Commission office at 200 S. Ivy St., Room 177, during business hours. Also, there are many handy drop boxes and pay stations (read more below) throughout the city. The Water Commission also offers an Automatic Payment Plan to interested customers, see more about this program below.
Financial assistance is available to qualifying low-income families through various local social service agencies. Please call Customer Service for information about these agencies: 541-774-2430.
Automatic Payment Plan (APP)
With APP, bill payments can be electronically deducted from customer checking accounts.
APP is designed for customer convenience and it’s easy to use. Customers will still receive a monthly utility bill showing how much will be deducted from their bank account. The payment is automatically transferred from the customer’s bank account on the bill’s due date.
How it works:
Any customer in good standing with MWC can request this payment plan.
- Customer will continue to receive utility bills
- It will take 30 days for APP to go into effect for each participant.
- Customer continues to pay water bill the usual way, by cash or check, until receiving notification on the water bill.
- The payment is automatically transferred from customer’s bank account to MWC on the bill’s due date; proof of payment will appear on bank statements
- Customer may start or cancel plan at any time
Medford Water Commission
200 S. Ivy St. - Room 177
Medford OR 97501
Fax: (541) 774-2555
Phone: (541) 774-2430
Barbara Henderson, Customer Service Coordinator
Hours: Monday - Friday, 8:00 AM - 5:00 PM
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