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Taste and Odor FAQS - Water Quality UPDATED
Thursday, August 18, 2022

Update 08/18/22:

The ozone system is functioning, and customers should be experiencing an improvement in recent taste and odor issues. We will continue to provide updates on the system's full operational timeline throughout this process.

Update 08/15/22:

Photo of installed ozone generator unitsOne of the two ozone generators is online and performing at the expected capacity as part of the normal testing and commissioning process. The second ozone generator has a power supply control issue; a new power supply control is on the way to replace the malfunctioning unit, and it should arrive later this week. We are still cautiously optimistic that the system will be fully commissioned and operational by the end of the month. 

The photo at right shows the two new units installed. For more information, please read our FAQs on this topic.


Updated 07/21/22:

ozone generator on baseWork promptly commenced to move the two ozone generator equipment skids that were delivered to the water treatment plant on Tuesday, July 19th, into place on pre-prepared bases and the complicated process of making connections has begun. There are a large number of piping, electrical, controls and communications connections necessary to integrate the ozone generator components into the rest of the systems that deliver the ozone into the treated water piping to neutralize taste and odor.

In this photo, you can see some of the stainless-steel piping to which specialized welded connections will be made just above the generators. The cabinets open at the left are where the many electrical, controls and communications connections are already under way. Before startup and commissioning of the generators occurs, a critical purging and cleaning process of the connected oxygen piping lines has to be performed and verified; these many tasks will continue to occur diligently and safely over the next several weeks. At this time, we remain hopeful that the ozone equipment will be fully operational by the end of August, if not sooner.

For more information, please read our FAQs on this topic.

Updated 07/19/22:

The ozone equipment has reached the water treatment plant and been unloaded. Now the extensive installation and integration process will begin; we will provide additional updates as the project moves along into the testing and commissioning phase.

For more information, please read our FAQs on this topic.
Ozone Equipment Ozone equipment

Updated 07/13/22:
We received an update from the manufacturer on July 13th, 2022, that the two ozone generators we are waiting for are on a truck and headed to Medford, where they should arrive in a week. Once they are received, the complex installation and integration process will begin, followed by testing and commissioning before being used.

Based on this information, we are hopeful that the equipment will be fully operational by the end of August. If all of the steps in the process go smoothly, it could be sooner than that, but it also may be a bit longer if there are further delays. We will provide updates as they become available. 
  Photo of ozone generators

photo of water faucetIf you are experiencing taste and odor issues with your water, this is related to warmer temperatures in our Rogue River source. These aesthetic qualities do not impact the overall water quality, which remains excellent and safe to drink.

For more information, please read our FAQs on this topic.

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