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200 S. Ivy St. - RM 177
Medford, OR 97501
Phone: (541) 774-2440
Fax: (541) 774-2555
Contact: Administration
Email: water@cityofmedfor. . .
Hours: 8:00 AM - 5:00 PM

Medford Water Commission

Medford Water Commission - 541.774.2430
Water Rates

The Medford Water Commission, established by a change to the city charter in 1922, is an autonomous agency that operates and maintains the system that delivers high-quality drinking water to approximately 130,000 Rogue Valley residents. The Commission does not receive any revenue from taxes. Rather, the Commission operates on revenue primarily from water sales, as well as system development charges and fees for specific services.
 
The Commission directly serves residential, commercial and industrial customers within the City of Medford and a small number of customers in unincorporated areas, including White City. Additionally, two domestic water districts (Charlotte Ann and Elk City) purchase water from the Commission, which also provides billing and customer service on behalf of the districts.
 
The cities of Central Point, Eagle Point, Jacksonville, Phoenix, Talent and Ashland are served on a surplus, wholesale basis; customers in these cities should contact their cities for local water rates.
 
Water rates pay for:
  • Water treatment and filtration
  • Operating and maintaining the water system
  • Providing customer service
  • Constructing and replacing water facilities
  • Complying with regulatory standards
Medford Water Commission is proud to provide our customers with reliable, excellent quality drinking water at some of the lowest rates in Oregon.
 


Current Rates

(Effective March 1, 2017)

RESIDENTIAL Customers -- INSIDE the City of Medford
COMMERCIAL / MULTI-FAMILY / INDUSTRIAL Customers -- INSIDE the City of Medford
OUTSIDE Customers -- OUTSIDE the City of Medford (White City and other unincorporated areas)
DISTRICT Customers -- Water Districts (Charlotte Ann and Elk City)
SDCs -- System Development Charges
Other Water Rates




 




 


Special Charges

(Effective July 1, 2017)
 
Field collection charge  
     Discontinuation of service due to non-payment $20
Restoration of service  
     During regular hours $20
     After regular hours $80
After-hours service call $80
Tampering with meter $100
Shut-off Notice processing fee $10
Customer deposit $60
Returned payment charge (insufficient funds) $25
Other Charges  
  
 

Understanding Your Bill

Monthly water bills are based on two main parts:
  • Base charge: This is based on the size of your meter and covers the cost of services that must be provided regardless of how much water you use per month. This includes meter reading, billing and customer service.
  • Volume charge: This applies to the amount of water you use per month and is expressed in thousands of gallons.
 Some customer groups may receive other charges:
  • Backflow Prevention Program: Funds inspection and testing of backflow prevention assemblies at single-family residences.
  • Elevation charges: If applicable, this recovers the cost of pumping water to serve higher elevation areas.


Paying Your Bill

Medford Water Commission accepts payments by credit card over the phone (541-774-2430) as well as online through our Services Website. Customers may also drop off payments in our office or mail them to 200 S. Ivy St. - Room 177, Medford OR 97501.
 
We also offer a convenient AutoPayPlan which allows payments to be electronically transferred from your checking account on the date that payment is due. For more information about payment options, click here.

 

Questions?

Call 541-774-2430 or email Customer Service with additional questions.



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