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Medford Water Commission

Medford Water Commission - 541.774.2430
Don't Forget...Register Today for Our Watersmart Account Portal
Friday, May 24, 2024

  Customer Service Billing Website Upgrade
Have you registered? Register today for our Watersmart account billing portal...these three easy steps will only take a few minutes!

Our new portal will bring increased efficiency, enhanced security, and
modernization to your water account.

As part of this upgrade, all customers will need to register online and create a new login to use the portal, and autopay and paperless billing customers will need to activate those preferences as well. 

Complete these steps and keep your account current:
Step 1
Register Your Water Account
  • Go to services.medfordwater.org
  • Enter your Customer Number and Account Number (located near the top right of your bill), separated by a dash, and your zipcode
  • Click on Find My Account
  • Create a login (your old login will no longer work), and click on Take Me to My Account
Step 2
Activate Autopay and Paperless Billing
  To activate autopay:
  • Click on the Billing tab, then select Bill Settings from the drop-down menu
  • Click on AutoPay on the left side menu
To sign up for paperless billing:
  • Click on the Billing tab, then select Bill Settings from the drop down menu
  • Click on Bill Delivery Method on the left side menu
  • Once you select Email, click on Send Verification Email (donít forget to check your email to complete this process!)
Step 3 Explore the New Tools and Features
  Take a few minutes to explore the new portal and check out the great new features!

For a step by step walk-through, FAQs, as well as features of the new Watersmart portal, go to our project page at medfordwater.org/watersmart. These improvements will allow us to provide a better, more valuable billing experience to you; one that also empowers you with the ability to save water and money!


Give our Customer Service Team a call at (541) 774-2430 or email them at customerservice@medfordwater.org.

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