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821 N. Columbus Ave.
Medford, OR 97501
Phone: (541) 774-2680
Fax: (541) 774-2696
Contact: Ken Johnson, Water Meter & Controls Manager
Email: ken.johnson@medfor. . .
Hours: 8:00am - 5:00pm

Medford Water Commission

Medford Water Commission - 541.774.2430
Bulk Water Modernization Project

Attention
Update 06/27/22 @ 3:04 p.m.
The issue has been resolved and the bulk water station is back up and running
 again.

Posted 06/27/22 at 9:43 a.m.
Our bulk water station, located at 821 N. Columbus Avenue in Medford, is temporarily unavailable due to unforeseen technical issues. Our crews are working on getting the facility up and running again, but an estimated time frame for this is not yet known.
 
If you need bulk water during this time, Jackson County operates a station at 724 Antelope Road in White City. Please note that Jackson County's station requires a Pay4Water account that is separate from that of Medford Water. Find information on that station here: jacksoncountyor.org/roads/General/Water-Station.
 
We will provide updates as they become available, and thank you for your patience and cooperation during this time. If you have any questions, please contact us at (541) 774-2430.
 
 
 
 
Medford Water

Bulk Water Modernization Project
 
In order to better serve those in need of bulk water, reduce wait times, and to comply with Oregon State Legislature House Bill 4061 concerning water usage records, Medford Water has modernized our bulk water station (located at 821 N. Columbus Ave. in Medford) from coin-based operation to a web-based system that utilizes a keypad, PIN number, and online prepaid account.
 
photo of bulk water dispenser
Bulk Water Station

  
HOW TO ACCESS BULK WATER
 
The following easy steps are required to access water at this facility.
 
1 STEP 1: Create an account and PIN; add funds

 

First-time users will need to create a Pay4Water account online at pay4water.com. Pay4Water is a secure payment portal operated by AquaFlowIntl.com, the company that will administer the web-based payment system for the station.

  • Click here for step-by-step instructions.
 !  If you need help setting up a Pay4Water account or adding funds, please contact their support team Monday through Friday, 8 a.m. to 5 p.m. MST at (928) 380-6164, or info@aquaflowintl.com.
   
2 STEP 2: Bring your own hose and fitting
 

Station users are required to supply their own standard 2" female camlock fitting and hose of an appropriate length to reach from your tank and connect to the male camlock fitting on the facility's access panel.

This type of equipment is standard, and widely available to purchase online and locally; a non-comprehensive list of vendors is available here. An example is pictured below.
 

Camlock fitting example


Don't forget to disconnect your hose when you are done! Customers are responsible for any damage to the facility.

   
 
QUANTITY/VOLUME RESTRICTIONS

To make obtaining bulk water more efficient for smaller-quantity users and reduce wait times, once the project is complete, water quantities will be limited. The maximum weekly volume at this facility will be 3,500 gallons; maximum monthly volume will be 15,500 gallons. Once the maximum volume is reached, water will not be dispensed until new time period begins. 

Water in larger volumes will remain available at the Jackson County station at 724 Antelope Road in White City
An application and a Pay4Water account is required through the County's Roads Administration office to access water from their station; Pay4Water accounts are location-specific, so separate accounts are required for each station. Please contact Jackson County Roads at 541-774-8184 if you have questions about account setup for that facility.

BULK WATER RATE

Effective June 6, 2022, the bulk water rate will change from $0.25 per 215 gallons (equal to $1.16 per 1000 gallons) to $4.01 per 1000 gallons. The new rate will pay for the actual cost of providing water from the facility and an overall enhanced system. 

ADDITIONAL HELPFUL INFORMATION

 

Attention Water Haulers

Bulk Water Station Locations


Frequently Asked Questions

House Bill 4061 Information

New User Information
 

Oregon Health Services Hauling Guide




Haga clic aquí para obtener esta información en español.

 



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