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Water Usage Restrictions
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200 S. Ivy St. - RM 177
Medford, OR 97501
Phone: 541-774-2435
Fax: 541-774-2555
Contact: David Searcy, Conservation Coordinator
Email: water@medfordwater. . .
Hours: 8:00 AM - 5:00 PM

Medford Water Commission

Medford Water Commission - 541.774.2430
Current Water Usage Restrictions

Updated: September 15, 2020 at 8:38 a.m.
 

Voluntary Water Usage Reductions No Longer Necessary

On Tuesday, September 8th, Medford Water Commission customers were notified of the need to immediately restrict certain non-essential water uses to preserve water for emergencies and necessary domestic use due to fire activity and sustained high demand on the water system. By September 10th, these restrictions were reduced to voluntary, as reservoirs had reached stable levels and the flow had been increased from our Big Butte Springs source.  
 
Yesterday, Commission staff assessed the situation and determined that reductions are no longer necessary.
 
In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City.
 
These actions were a precaution to preserve water for fire emergencies and necessary domestic use, and we appreciate the cooperation and sacrifice of our customers. We will continue to monitor the situation and provide updates as they become necessary.
 
While customers are free to use water for essential and non-essential purposes, conservation is a useful tool for protecting our most valuable resource, our water. We recommend visiting the Conservation tab on our website (medfordwater.org) to learn more, such as water-saving sprinkler tips. In addition, our Lawn Watering Infoline (541-774-2460) provides information on how much water to apply each week, based on local weather trends.
 
For help, go to medfordwater.org or contact our Customer Service Department at (541) 774-2430 during normal business hours. For an after-hours emergency, call (541) 779-7611. 
 
Updated September 10, 2020
 

Emergency Water Usage Restrictions Reduced to Voluntary Level

On Tuesday, September 8, Medford Water Commission customers were notified of the need to immediately restrict certain non-essential water uses to preserve water for fire emergencies and necessary domestic use due to fire activity and sustained high demand on the water system.

Commission staff has assessed the current situation, and determined that due to stable reservoir levels and increased flow from our Big Butte Springs source, the emergency water usage restrictions can be reduced to voluntary.

At this time, the Commission will rely on the support and cooperation of customers in voluntarily reducing certain non-essential water uses as follows, to help protect the public health and safety of our community:

 
• Water landscapes only between the hours of 9:00 p.m. to 6:00 a.m., if on automatic timers, and between the hours of 7:00 p.m. to 9:00 a.m., if performed manually. Sprinklers and other irrigation components should be repaired, adjusted, and operated without waste.

• When in use, equip hoses with nozzles that direct water and shut off when not activated. If hoses are used for manual watering, utilize timing devices that can be attached to the hose bib to make sure that water is not left running longer than intended.

• All known customer leaks inside and outside homes and businesses should be repaired.

• Reduce non-essential water use, including but not limited to: ornamental fountains that use drinking water, washing of personal or recreational vehicles except at facilities that recycle, all non-emergency hydrant use (including device permits) and water main flushing, dust control using water at construction sites, washing of buildings, sidewalks, streets, decks, driveways, except as necessary for public health/safety, as well as the filling or refilling ponds or swimming pools.

In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Jacksonville, and White City.

Our community is currently experiencing rapid change and numerous challenges, and we appreciate the sacrifice of our customers and cooperation with these efforts. We will continue to monitor the situation and provide updates as they become available or necessary.

For more information, go to our home page, medfordwater.org, or contact our Customer Service Department at (541) 774-2430 during normal business hours. For an after-hours emergency, call (541) 779-7611
 
Updated September 9, 2020
 

Customer Cooperation Key to Protecting Public Health and Safety

Medford Water Commission would like to thank our customers as well as our Partner Cities of Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City for their cooperation in restricting non-essential water usage during this time. We recognize the sacrifices and challenges that everyone in the Rogue Valley is facing, and their help to protect public health and safety is immensely appreciated.
 
Restrictions are still in place, and Commission staff will be evaluating the situation Thursday morning, September 10th, to determine what should be done moving forward. We will then provide you with any further updates.
 
For more information on current notices issued by Medford Water Commission, please go to our homepage, medfordwater.org, or contact our Customer Service Department at (541) 774-2430 during normal business hours. For an after-hours emergency, call (541) 779-7611.

 

September 8, 2020
 

Emergency Water Usage Restrictions Due to Sustained High-Demand Levels

With recent weather conditions and fire activity, water system demand has spiked, nearing the total system production capacity of both of Medford Water Commission’s sources, Big Butte Springs and the Rogue River. To preserve water for fire emergencies and necessary domestic use, the Commission finds it necessary to immediately restrict certain non-essential water uses.

The Commission will rely on the support and cooperation of customers in immediately restricting usage as follows to ensure that an adequate supply of water is available for public health and safety during this time:
 
• All lawn/turf irrigation is prohibited

• All irrigation of gardens and ornamental plants is prohibited

• All of the following is prohibited: ornamental fountains that use drinking water, car washing except at facilities that recycle, all non-emergency hydrant use (including device permits) and water main flushing, dust control using water at construction sites, washing of sidewalks, streets, decks, driveways, except as necessary for public health/safety, washing of buildings, filling or adding to landscape ponds or public/private swimming pools

• All non-essential water use is prohibited

In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City.

These restrictions are mandatory and will remain in place until demand levels come down, the system can keep pace, and reservoirs can remain full. Failure to comply may result in substantial rate surcharges and/or fines.

For more information, go to medfordwater.org or contact our Customer Service Department at (541) 774-2430 during normal business hours. For an after-hours emergency, call (541) 779-7611.

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