Expanded Online Billing & Payment Options Now Available
Following the conclusion of our customer survey earlier this year, Medford Water Commission has focused on making improvements to systems used to support bill payment options. While most are highly-satisfied with their service and the quality of their drinking water, we found that our payment options did not meet modern customer expectations.
In order to make it as easy and convenient as possible for customers to pay their water bill, we have recently implemented a software upgrade for our payment services website. This upgrade has expanded our online billing and payment services, allowing for many new options:
• Setting up Recurring credit card and e-check payments online
• Scheduling your payment date
• Enhanced eBilling notifications
• Text notifications
The payment services website will remain unchanged for the most part; however, you may notice that there are a few new options available to you once you have logged in.
Make a Payment
This link will take you to the Invoice Cloud payment page. From here you can view your open invoices (bills), see your payment history, and make a payment using a Credit card or e-check. If you are a customer with multiple accounts you will be able to select which accounts you would like to pay.
Update / View Payment Methods
Clicking on this link will allow you to add or change the payment methods for your account. You can add or edit a Credit Card or e-check account.
Auto Pay settings
This link allows you to sign up for and manage automatic payments using your credit card or checking account. Once on this page you have the option to setup recurring scheduled payments and text notifications by clicking on the “My Profile” link at the top of the page.
Paperless Billing Settings
Paperless billing allows you to sign up for electronic paperless billing for your account. If you have multiple accounts you can enroll those as well. Once signed up you will receive an email notification when you have a new bill available.
For answers to Frequently Asked Questions, click here. We will continue to look for ways to enhance water quality and customer satisfaction. If you have a question or suggestion for further improvements, call (541) 774-2430 or send us an email.
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