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New payment options coming soon
After nearly four years of evaluating, testing, training and changing out of equipment, the Commission's new utility management system is scheduled to become operational on July 1, 2013. The new software will provide up-to-date billing and finance systems, plus asset management, which will increase efficiencies and provide improved data management capabilities for years to come.
Importantly, these changes will enable us to serve our customers better. Included will be enhancements to our website: customers will have options to make payments online, either one-time or recurring payments, as well as to sign up for paperless billing. Other website features will include account history and access to prior bills.
At this same time, billing for city utility charges will begin to be processed separately by the City of Medford.
Payments to the Commission will include only charges related to drinking water, which will be described in more detail than on current bills.
If you prefer to pay in person, payments for city charges will be taken upstairs from our offices, on the second floor of the Lausmann Annex. Other city payment options are expected to be similar to those that we will be offering.
If you currently make online payments through your bank, please note that your account number will change and include additional numbers. Therefore, when you receive your July bill, please remember to change the account number on file with your bank. This will not be necessary for those who receive automatic payment debits from their bank using the Automatic Payment Plan (ACH) process.
More information will be provided on our website as we get closer to launch date. Until then, if you have questions about the new billing system, please don't hesitate to contact our customer service staff: 541-774-2430.
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